FAQ

WHEN WILL MY ORDER SHIP?

** Purchased on May 16

** Purchased on May 09

** Purchased on April 29

** Purchased on April 25

** Purchased on April 14

PAYMENT

Q. What payment method is available on LINE FRIENDS COLLECTION?

Q. Why is my payment status pending? What if I don't want to cancel it?

ORDER

Q. I would like to cancel my order.

Q. Can I change my Address / Contact information after placing an order?

Q. My order status says 'Unfulfilled', what does this mean?

SHIPPING

Q. Where do you ship to?

Q. What are the shipping costs?

Q. Can you ship my orders in one box to minimize extra shipping costs?

Q. My order was shipped but it hasn't been delivered yet. What should I do?

RETURNS/EXCHANGES

Q. I'd like to return/exchange my items.